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What Customers Hate : Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business Subclass_MARKETING CHANNELS gutsy gambleWhat Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include: How to turn an upset customer into a customer for life, in five easy steps. Why